1. Who We Are
"Hey Aaron! Marketing," "we," "us," and "our" refer to the company doing business at aaron.chat, located in East Texas, USA. You can reach us at hello@aaron.chat or 713-384-8985.
2. Agreement to Terms
By using our website, signing up for our services, or accepting our work, you agree to these terms. If you don't agree, please don't use our services.
3. Our Services
We provide marketing services for service businesses, including but not limited to:
- Website design, hosting, and maintenance
- Local SEO and AI Search Optimization
- Google Business Profile management
- Facebook Ads, Google Ads, and Local Services Ads management
- Lead-platform management (Thumbtack, HomeAdvisor, Angi, etc.)
- Review generation and reputation management
- Email and SMS marketing
- Content creation
Specific services and deliverables will be outlined in your service agreement or invoice.
4. Pricing & Payment
Our pricing is published on our website at aaron.chat/pricing and is current as of the date shown.
Monthly services: Billed monthly in advance via credit card, ACH, or another agreed payment method. Services continue month-to-month unless cancelled.
One-time services: 50% due at project kickoff, 50% due at delivery, unless otherwise agreed.
Ad spend: For paid advertising services (Facebook Ads, Google Ads, LSA), your ad budget is paid directly to the ad platform — separate from our management fee.
5. Cancellation
Monthly services are month-to-month. You can cancel anytime by giving us written notice (email is fine). We don't do refunds for partial months, but we won't bill you again after cancellation.
Annual prepay services are non-refundable but service through the end of the prepaid period.
6. Client Responsibilities
For our services to work, we need you to:
- Provide accurate information about your business
- Give us timely access to accounts we need to manage
- Approve content, designs, and campaigns in a reasonable timeframe
- Respond to leads we generate for you (we can't book the job for you)
- Comply with the policies of platforms we manage on your behalf (Google, Facebook, etc.)
- Pay invoices on time
7. Intellectual Property
When we build something for you — website, content, photos, ads — you own it. You can take it with you if we part ways.
The methods, processes, templates, and tools we use to do our work remain ours.
You grant us permission to use your business name, logo, and case-study results in our marketing (e.g., in our portfolio, testimonials, or case studies) unless you tell us not to.
8. No Guarantees
We're good at what we do, and we've seen great results for our clients. But marketing involves variables we don't control — search algorithms, ad platforms, market conditions, your offerings, your service quality, your follow-up speed.
We don't guarantee specific rankings, lead volumes, or revenue outcomes. We commit to doing the work professionally and showing you exactly what we did each month.
9. Limitation of Liability
To the extent allowed by law, our maximum liability for any claim arising from our services is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, consequential, or incidental damages.
10. Indemnification
You agree to indemnify and hold us harmless from claims arising from your business operations, your service quality, content you provide us to publish, or your violation of any platform's terms (e.g., Google or Facebook ad policies).
11. Confidentiality
We treat your business information, customer data, and trade-specific details as confidential. We don't share them with competitors or third parties except as needed to deliver our services.
12. Service Area Exclusivity
For some services (especially Rank Me Local™ and Lead Hustler™), we maintain trade-area exclusivity — we won't take on a direct competitor in your service area while you're an active client. Specifics depend on the service.
13. Termination by Us
We may terminate services if: you don't pay your bills, you ask us to do something illegal or against platform terms, you treat our team poorly, or we decide we're no longer a good fit. We'll give reasonable notice when we can.
14. Governing Law
These terms are governed by the laws of the State of Texas. Any disputes will be resolved in courts located in Texas.
15. Changes to These Terms
We may update these terms. Significant changes will be communicated to active clients via email. Continued use of our services after changes constitutes acceptance.
16. Contact
Questions about these terms? Email hello@aaron.chat or call 713-384-8985.
These terms are written in plain English for clarity. They are not a substitute for a custom service agreement, which we provide for larger engagements. We recommend reviewing both with your legal counsel.